FIND-COMPARE-SHOP
New Look

New Look Store Details
25,493 customers have rated this store since April 2008

 
4.3
See all ratings
All Ratings
  • 3.6 Shipping charges
  • 4.3 Order tracking
  • 4.4 Would shop here again
  • 4.3 Clarity of product information
  • 4.3 Overall look and design of site
  • 4.3 Overall satisfaction
  • 4.4 Ease of finding what you are looking for
  • 4.3 Availability of product you wanted
  • 4.5 Charges stated clearly before order submission
  • 4.2 Customer support
  • 4.2 Variety of shipping options
  • 4.2 Product met expectations
  • 4.3 Prices relative to other online merchants
  • 4.3 Selection of products - Types of products available
  • 4.4 On-time delivery - Product arrived when expected
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 45 Mortimer Street
London London W1W 8HJ
UNITED KINGDOM
Customer Service: Tel: 0844 499 6690-Domest
Email: http://www.newlook.com/furniture/contact_us.jsp
Web site: http://www.newlook.co.uk
Features & Services

Ordering Methods
Order phone number: 
Toll-free order phone number: 
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
1778 Reviews TotalReviews 1 - 10 of about 1,778
  • 4.0 Would shop here again
  • 2.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
24 March 2012 01:54
i didnt get refunded the full amount
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.0 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 Variety of shipping options
  • 3.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.0 Selection of products - Types of products available
  • 4.5 Clarity of product information
21 March 2012 06:46
As the clothes were for a very dear friend, she was absolutely thrilled with the products (although she ordered them herself), the quality of the products were as expected. And the delivery time stated, was spot on. Mick (Staffs).
My first time, so we will see.
  • 4.5 Would shop here again
  • 3.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 3.5 Order tracking
  • 3.5 Availability of product you wanted
  • 4.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 3.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
12 February 2012 23:24
I did return to the online site to shop somemore, but everything was either out of stock or very limited size which was very frustrating!! If somethings out of stock can it not have its picture taken down or a note saying so before you get half way through buying it?! But other then that i'll defo be shopping with you again
Fun, easy and fairly priced..
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
26 January 2012 02:15
The dress is wonderful just as it looked in the picture and it arrived just in time.Thank you very much for a great shopping experience and I will be definately recommending and shopping again.
The service is great and I always get what I order on time, the products are wonderful and have great quality and with them I always look the star of the night!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
20 January 2012 09:59
I am very happy with my new order,it arrived on time and problem free,just how i like to shop,i ordered lots over christmas and had not one problemE R Cuthbert
Hi very happy with delivery service,and how easy it was to find what i wonted,i shoped for my doughter christmas present and myself,prices very good,well done to nwe lookMrs E R Cuthbert
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 3.0 Shipping charges
  • 4.5 Variety of shipping options
  • 4.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
28 December 2011 15:51
Easy shopping and fast delivery.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.5 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 4.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
08 December 2011 09:07
very easy to use made for a very pleasent and no hassle shopping experience
  • 5.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 3.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
29 November 2011 03:30
i highly reccomend ordering on line from newlook it was a first experience for me and was very easy, quick and convenient.
i found shopping on line new look very good easy and convenient plus you can have it delivered free to your own store.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.0 Availability of product you wanted
  • 5.0 Order tracking
  • 3.0 Clarity of product information
  • 3.0 Selection of products - Types of products available
  • 0.5 Ease of finding what you are looking for
  • 3.0 Overall look and design of site
21 November 2011 08:55
i searched for the item i purchased initially on the search ad it didn't come up under the word 'cape' so assumed it was not available online, i found it via another website which showed me that this cape was available! so perhaps more accurate search would enlist more items to customers.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
13 October 2011 07:03
I was so impressed i visited one of the shops in reading and picked up some additional items.
the website offers an excellent online shopping experience
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