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Bath & Unwind

Bath & Unwind Store Details
1,152 customers have rated this store since April 2009

 
4.7
See all ratings
All Ratings
  • 4.7 Overall satisfaction
  • 4.4 Clarity of product information
  • 4.7 Would shop here again
  • 4.4 Ease of finding what you are looking for
  • 4.4 Overall look and design of site
  • 4.2 Shipping charges
  • 4.4 Variety of shipping options
  • 4.6 Availability of product you wanted
  • 4.7 Product met expectations
  • 4.6 Charges stated clearly before order submission
  • 4.7 On-time delivery - Product arrived when expected
  • 4.6 Customer support
  • 4.2 Prices relative to other online merchants
  • 4.5 Order tracking
  • 4.4 Selection of products - Types of products available
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 66 Queens Road
Bristol UK BS8 1QU
UNITED KINGDOM
Customer Service: Tel: 01179 270430
Email: customer.services@bathandunwind.com
Web site: http://www.bathandunwind.com
Features & Services

Ordering Methods
Order phone number: 
Toll-free order phone number: 
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
368 Reviews TotalReviews 1 - 10 of about 368
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
17 May 2012 14:39
Fab!
  • 3.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
17 May 2012 01:02
My hand cream Crabtree's box was torn on its left side and the lid of my hand cream Nougat London's pot is pressed to one side ...
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
13 May 2012 23:49
Hapoy with whole process. No hassles.
First time to purchase but happy with the free shipping
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
13 May 2012 01:20
As always, a first class service. I have never had to chase up an order.The correct products have always arrived on time.
Never had a problem.would recommend 100%
  • 4.5 Would shop here again
  • 3.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
12 May 2012 00:24
Bath & Unwind itself is perfect, I only was dissappointed in some products.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
08 May 2012 08:07
Excellent effecient service and i love being able to use my rewards the next time i order
fabulous effecient service, products arrive promptly and the reviews are always useful. I really appreciate the reward system and being able to spend it as i go along.
  • 5.0 Would shop here again
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
08 May 2012 06:49
Excellent service as always from Bath and Unwind.
Bit disappointed that two of my fragrance choices were out of stock for the shower gel that I wanted - but an option was available to be emailed when the item was back in stock - which was useful. However since I was getting the extra shower gels to use the free postage deal when you spend £35 or more it was disappointing they weren't available to purchase today.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
07 May 2012 13:15
I'm very happy with the service & products purchased through Bath & Unwind, all products were received in a timely manner, thank you, it's greatly appreciated after a horrible experience with a competitor which I had to send back all the products ordered as they sent the wrong products.
I have just moved to the UK from Australia, as I have been using the Alpha H products since inception I'm keep to keep on using them, I need to have a reliable supplier that sells most of the Alpha H products, sends them out on time and products are genuine, please do not disappoint me, as I rely on these products and have been since inception.Thanks youAnna
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 3.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 2.0 Ease of finding what you are looking for
  • 2.5 Overall look and design of site
06 May 2012 22:38
I purchased the other 3 items from another site as you didn't have the moisturiser I wanted and the other site were offering a free 25ml soufflé if I bought 2 products or more.
I always need to type Elelmental Herbology into the search field. Once I have placed an order in the shopping basket then hit "continue shopping" I don't go back to the products page I was on I have to use the back button or start the search again. I find this time consuming. I only persevere because your proces are competitive and there is free shipping to Australia.
  • 5.0 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Shipping charges
  • 3.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
05 May 2012 03:11
Nice & good!
Nice and easy....quite good experience.
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