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Baker Ross

Baker Ross Store Details
40 customers have rated this store since May 2009

 
4.7
See all ratings
All Ratings
  • 4.6 Order tracking
  • 4.7 Overall satisfaction
  • 4.3 Ease of finding what you are looking for
  • 4.3 Clarity of product information
  • 4.3 Selection of products - Types of products available
  • 4.7 Availability of product you wanted
  • 4.2 Variety of shipping options
  • 4.6 Would shop here again
  • 4.1 Customer support
  • 4.2 Overall look and design of site
  • 3.9 Shipping charges
  • 4.5 Charges stated clearly before order submission
  • 4.5 On-time delivery - Product arrived when expected
  • 4.3 Prices relative to other online merchants
  • 4.6 Product met expectations
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 2-3 Forest Works
London _ E17 6JF
UNITED KINGDOM
Customer Service: Web site: http://www.bakerross.co.uk
Features & Services

Ordering Methods
Order phone number: 
Toll-free order phone number: 
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
8 Reviews TotalReviews 1 - 8 of about 8
  • 2.5 Customer support
  • 4.0 Clarity of product information
  • 4.0 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
  • 4.0 Variety of shipping options
  • 4.0 Selection of products - Types of products available
04 March 2012 03:44
I was not informed when order was accepted that it was out of stock and there would be a delay. When I checked delivery status and was told it was out of stock I e-mailed to cancel the order. I received a prompt courteous e-mail reply stating the order would be cancelled and I would be refunded. I then received a second e-mail saying the order had been dispatched! It has not arrived and neither has my refund so I don't know where I stand.
Always have great craft ideas but pack sizes usually mean I end up buying more than I need and wasting some
  • 2.0 Would shop here again
  • 4.0 Overall satisfaction
  • 3.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 2.5 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 4.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Charges stated clearly before order submission
27 October 2011 02:40
I bought a set of door hangers to paint myself. I am disappointed to realise that the quality of the cut is poor. The holes of the door hangers are not exactly in the centre and one side of the hangers look fragile.I have bought the same product in other shops and the quality is much better.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 3.5 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
25 October 2011 12:00
i was extremely satisfied with the items i purchased and my son has enjoyed using them. i wil definitely be buying from you again.
i was very pleased with the prices and products that you have to purchase. i will be a regular buyer from this site.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.0 Order tracking
  • 4.5 Availability of product you wanted
  • 4.0 Shipping charges
  • 4.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
11 October 2011 01:00
good products very quick delivary
brillant, wish I had found you ages ago...and nice to see that the least you pay the lower the postage! Putting the total amount to pay in the view basket is great, no more trying to work it out.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 3.5 Overall look and design of site
15 August 2011 03:36
Ordering items easy as had order numbers at hand and able to double check each after entering it in. Order was delivered quicker than expected, thank you.
I surprised myself by finding the ordering quite easy and very clear. As I had forgotten my password and had difficulty in receiving email from Baker Ross, as it was under 'spam' and not in usual mailbox.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 5.0 Clarity of product information
06 July 2011 09:43
Excellent - as always!
Fantastic range of goods, available in both standard and multipack sizes
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
05 July 2011 01:46
Excellent service from baker ross although couple of items wanted were a bit pricey i.e coconut shy game for fetes and football scoring game for fetes, other than that quite good
Quick and easy to order and pay for
  • 3.5 Would shop here again
  • 5.0 Overall satisfaction
  • 3.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 3.5 Shipping charges
  • 3.5 Variety of shipping options
  • 4.0 Ease of finding what you are looking for
  • 2.5 Overall look and design of site
23 May 2011 04:05
I ordered three items from Baker Ross - Hoopla, coconut shie, and a Tin can alley game. I am satisfied with the hoopla and the coconut shie but dissatisfied with the tin can alley - soft plastic cans that stood up with difficulty and fell down before a shot got anywhere near them - worse than a product from a pound shop.
 
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