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Orvis

Orvis Store Details
20,002 customers have rated this store since June 2004

 
4.3
See all ratings
All Ratings
  • 4.3 Ease of finding what you are looking for
  • 4.3 Overall satisfaction
  • 3.2 Shipping charges
  • 4.4 Availability of product you wanted
  • 4.2 Would shop here again
  • 4.2 Customer support
  • 3.8 Prices relative to other online merchants
  • 4.4 Clarity of product information
  • 4.3 Order tracking
  • 4.5 On-time delivery - Product arrived when expected
  • 4.2 Product met expectations
  • 3.8 Variety of shipping options
  • 4.3 Overall look and design of site
  • 4.3 Selection of products - Types of products available
  • 4.4 Charges stated clearly before order submission
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 178 Conservation Way
Sunderland Vermont 05250
UNITED STATES
Customer Service: Tel: 0870 066 4188
Fax: 0870 066 4190
Email: customerservice@orvis.co.uk
Web site: http://www.orvis.co.uk
Features & Services

Ordering Methods
Order phone number: 
Toll-free order phone number: 
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
73 Reviews TotalReviews 1 - 10 of about 73
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 3.0 Shipping charges
  • 3.0 Variety of shipping options
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
15 May 2012 16:23
Orvis never disappoint me. Long may it continue.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
15 May 2012 14:25
Product arrived quickly. Hope my husband likes it, as it is a birthday present.
I found the web site easy to navigate, and gave me plenty of information.
  • 4.0 Would shop here again
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 5.0 Overall satisfaction
12 May 2012 03:11
I was a bit concerned about choosing sizes but everything fitted perfectly .
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.0 Availability of product you wanted
  • 4.5 Shipping charges
  • 5.0 Variety of shipping options
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
11 May 2012 05:35
I will continues to use Orvis as they consistantly give fantastic products and service. Very many thanks, keep up the good work
I ordered 2 pairs of Gingham ankle trousers several weeks ago and recieved the aqua pair and was told the coral pair would be sent when they were in. They are now on offer again but mine have'nt arrived. I went on to 'chat' to Aaron who has helped me and says they should be with me in a couple of weeks. He was very good. The trousers are fabulous, thankyou
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 3.5 Order tracking
  • 5.0 Availability of product you wanted
  • 3.0 Shipping charges
  • 3.5 Variety of shipping options
  • 3.0 Ease of finding what you are looking for
  • 3.0 Overall look and design of site
10 May 2012 03:50
Excellent quality clothing. I have purchased Orvis clothing before but have this was my first online purchase. Very satisfied with description and the quality. Only problem I could not track my order as no tracking number was given although this may have been because it was delivered by royal mail.
A great deal of variety in design of clothing but quite limited in range of sizes actually available. Nice to find different designs to those available generally. I have purchased Orvis clothing before but not online and found them to very good. It can sometimes be quite difficult to find an item (which one has previously viewed) on the site.
  • 3.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
08 May 2012 03:06
Orvis is a reliable company that sells goods of reliable quality, and I do in particular tend to be tempted by their sale offers.
  • 4.0 Would shop here again
  • 3.5 Overall satisfaction
  • 3.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 3.0 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
07 May 2012 04:28
I miscalculated the sizes Sleeves always too long!!
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
07 May 2012 02:30
Order tracking is confusing as I received 2 despatch emails but my order arrived in 4 deliveries. This could have been clearer on the despatch system by saying how they were despatched.
It should be easier to apply a gift card payment to an online order without having to phone.
  • 2.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
07 May 2012 01:31
I purchased two articles this time, a shirt / jacket and a track suit. The former was referred to as having generous sizing but the sleeves were uncomfortably tight and the whole thing somewhat skimpy. The latter had huge trousers with a less than generous top but the main thing that put me off it was a total lack of pockets. What use is a track suit without pockets? I generally like Orvis products but the sizing does seem to have gone unpredictable of late and discourages me from making further purchases.In both cases, I liked the fabrics though.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 3.5 Shipping charges
  • 3.5 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
18 April 2012 09:33
Very well packaged and excellent delivery service.
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