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Victoria Plumb

Victoria Plumb Store Details
1,330 customers have rated this store since June 2004

 
4.3
See all ratings
All Ratings
  • 4.1 Customer support
  • 4.3 Clarity of product information
  • 4.4 Prices relative to other online merchants
  • 4.4 Product met expectations
  • 4.3 Would shop here again
  • 4.0 Variety of shipping options
  • 4.3 Selection of products - Types of products available
  • 4.4 Ease of finding what you are looking for
  • 4.3 Charges stated clearly before order submission
  • 4.3 Overall satisfaction
  • 4.3 Overall look and design of site
  • 4.2 Order tracking
  • 4.3 On-time delivery - Product arrived when expected
  • 3.2 Shipping charges
  • 4.5 Availability of product you wanted
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: Amsterdam Road
Kingston upon Hull East Yorks HU7 0XF
UNITED KINGDOM
Customer Service: Tel: 0844 804 48 48
Fax: 01482 212270
Email: customerservices@victoriaplumb.com
Web site: http://www.victoriaplumb.com
Features & Services

Ordering Methods
Order phone number: 0844 804 48 48
Toll-free order phone number: 0844 804 48 48
Order fax number: 01482 212270
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 2-Man Delivery Service
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
460 Reviews TotalReviews 1 - 10 of about 460
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
17 May 2012 23:17
This purchase is one of many I,ve made from Victoria Plumb whilst I,ve been renovating my house. I've always been more than satisfied with the customer service, delivery of products on time and the actual quality of the products. A good bying experience all round.
Reasonable prices, good quality products and always deliver on the day they say they will. I've used victoria plumb numerous times now whilst I've been renovating my house and have always been very satisfied with the service.
  • 3.0 Would shop here again
  • 3.5 Overall satisfaction
  • 2.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 3.5 Availability of product you wanted
  • 4.0 Order tracking
  • 2.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
11 May 2012 08:00
the vanity unit i purchased had a crack inside the cupboard at the bottom right.it looks as if the screw that helps to fix the base on had veered off we managed to glue it back.the men who delivered it would not unpack it to check all was ok they said it was victoria plumb,s responsibility.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
08 May 2012 14:17
What can I say - brilliant!
Weel, until I receive my goods abd test it, I won't really know and I can't answer the questions properly until then
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
08 May 2012 06:17
Victoria Plumb does what is says. No complaints at all.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
08 May 2012 01:46
One item (bath) was found to be damaged upon delivery. It was taken away immediately and a replacement delivered the next day. Excellent customer service.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 0.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 4.5 Order tracking
  • 0.5 Availability of product you wanted
  • 4.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
07 May 2012 13:02
I purchased 5 toilets in July 2008. I wanted to replace toilet seats for 2. No longer provided.
I purchased 4 bathroom suites from Victoria Plum just over 3 years and these items are to replace items which have broken.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 5.0 Clarity of product information
07 May 2012 00:59
I have not been able to thoroughly check item due to size, construction and weight until it is to be fitted.
First time with Victoia Plumb. impressed so far.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 4.0 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
06 May 2012 04:09
very happy so far
always have had good feedback from family and friends about victoria plumb, hope my order comes up to expectations
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
05 May 2012 04:19
Over all i found that shopping at Victoria Plumb a pleasant experience. Products are clearly displayed and descriptions accurate. Items are of good quality and prices are cheaper than some of the other well known stores.
Very good so far.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 4.0 Availability of product you wanted
  • 3.5 Order tracking
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
04 May 2012 23:53
Did what it said on the tin!!
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